Improving Communication in the Clinical Setting
PROGRAM DESCRIPTION CDC estimates that the levels of adherence needed to maximize treatment benefits may range from at least 80% to at least 95% of doses taken as prescribed.1 Unfortunately, ...
CDC estimates that the levels of adherence needed to maximize treatment benefits may range from at least 80% to at least 95% of doses taken as prescribed.1 Unfortunately, the CDC estimates that 85% of people living with HIV have a diagnosis, but only 62% have been prescribed ART and 49% are virally suppressed.2Communication and patient education are central strategies to optimize adherence and engagement in care. Many providers will benefit from improved communication and educational tools. Indeed, surveys suggest that providers overestimate patients’ understanding of HIV and its treatments. Because of the complexity of HIV infection and its common comorbidities, patients with HIV often require management by a variety of specialists, introducing another layer to the need for open and clear communication. In this activity you will learn how to how to identify and overcome barriers to adherence, utilize patient education and communication tools, assess patients’ health literacy and beliefs, and coordinate communication across multiple providers.Module 4 of HealthHIV’s HIV Primary Care Training and Certificate Program is designed to provide primary care providers and staff a sound overview of best practices regarding communication with patients and other providers, with a focus on optimizing adherence and engagement in care. This activity will present a second visit with a middle-aged woman being treated for HIV/HCV co-infection. As a learner, you will have the opportunity to assess her clinical situation, using the initial chart information provided, and participate in a discussion with clinical experts to determine the key issues in the case.
After completing this activity, the participant will demonstrate the ability to:Assess patients' health literacy and health beliefsEmploy evidence-based techniques to foster open patient-provider communicationDescribe methods for coordination of care between primary care and specialist settingsIdentify barriers to patient adherence in HIV-infected individuals and methods to overcome these barriers
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